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    THE DIGITAL FUTURE IS HERE

    reimagining customer experience and operations

    20 initiatives, four years
    Thanks to our consulting team, a private bank is ready with a roadmap to guide its digital transformation.

    The future of advice is scale and speed.

    With AI and analytics, it’s also personalized. We partner with wealth managers to solve business challenges that range from client and platform strategy to operations.

    PROOF POINTS
    Improve data integrity and control

    Discover how a global investment bank modernized its reconciliations and control standards to reduce the time to onboard new controls.

    READ THE CASE STUDY
    Defining a Digital Vision

    To offer clients and high-net-worth clients a better wealth management experience, a private bank defined its vision and digital operating model.

    READ THE CASE STUDY
    YOUR CUSTOMERS’ NEEDS
    Unlocking Digital Value
    How do we make such a profound
    impact
    to our clients?

    Cognizant engagements place equal emphasis on the three keys to digital success: Customer Experience, Business Process and Tech Infrastructure.

    START THE EXPERIENCE

    It all starts with your customers.

    HOVER THIS AREA AND SCROLL TO VIEW THE EXPERIENCE

    It all starts with your customers.

    Unlocking real digital value and improving outcomes for your business means we must address their needs as well as the needs of your employees.

    How do we do it?

    01

    By helping you build a Digital Business

    Go beyond supporting business and advance it with smarter products, exceptional customer experiences and more efficient operations primed for transformative growth.

    Learn More
    02

    A Digital Business with Digital Operations

    Reimagine and create new digital processes that drive performance, deliver more humanized transactions and leverage automation, AI and scalable platforms.

    Learn More
    03

    A Digital Business with Digital Operations powered by Digital Systems & Technology

    Simplify, modernize and secure your IT backbone with integrated services and digital solutions that unlock value at scale and speed.

    Learn More

    Customized Business Solutions

    We help our clients accelerate their Digital Business transformations as they move beyond a focus on cost efficiencies to driving top-line revenue growth.

    Packaged Industry Solutions

    To deliver immediate impact to the business, we offer proven solutions designed to tackle challenges your industry faces—generating cash flow you need to fund more complex initiatives.

    Create value. Everywhere.

    Operate in silos, without data and insights flowing out of the three areas above, and your initiatives will fail. Only by building a fused, holistic organization can you respond to customer needs and drive new growth.

    01 Digital Business

    Go beyond supporting business and advance it.

    Learn More

    02 Digital Operations

    Reimagine and create new digital processes.

    Learn More

    03 Digital Systems & Technology

    Simplify, modernize and secure your IT backbone.

    Learn More
    CAPITAL MARKETS ECOSYSTEM

    Targeted solutions

    Smart packaged solutions to transform for the digital age.

    Front-Office Optimization

    Our family of digital solutions and services boost advisor productivity and organizational effectiveness across lines of business and booking centers.

    Client Onboarding

    Reduce wealth-management onboarding times with our holistic approach and clean, modern customer experience.

    CCPA Services

    The systems and processes you need to comply with the California Consumer Privacy Act (CCPA) when it takes effect on January 1, 2020.

    Additional capabilities

    • CORE PLATFORM MODERNIZATION

      GAIN THE BENEFITS OF A CORE PLATFORM

      Modernizing core operating platforms is a critical first step in digital transformation. Your organization gains improved decision support for the front office as well as functions such as credit, compliance and risk. Improve straight through processing (STP) rates and operational efficiencies. Most important, the streamlined, enriched data supply chain becomes a foundation for transforming client and advisor experience and leveraging analytics and AI.

      Cognizant Core Platform Modernization includes:?

      • Design of front-to-back business architecture?
      • Review and reengineering of core business processes?
      • Identification of gaps and customization needs?
      • Rollout of the operating platform, including migration of data to the target platform and change management
    • MIDDLE OFFICE AUTOMATION

      IMPROVE AND AUTOMATE THE MIDDLE OFFICE

      The middle office is your opportunity to drive process standards, client self-service and automation.?

      Cognizant Middle Office Automation offerings include:?

      • Process management?
      • Technology assessments and recommendations, including workflow, CRM, case management and document management?
      • Robotic process automation (RPA)?
      • Assessment of legacy risk and compliance processes to improve client SLAs and overall costs to serve
    • ADVISOR WORKSTATION AND CLIENT PORTAL REDESIGN

      PROVIDE HOLISTIC ADVICE, OPTIMAL CX

      Support day-in-life of your financial advisors and their clients. Cognizant Advisor Workstation and Client Portal Redesign provides optimal experience and improved SLAs, adoption and performance. Our teams analyze processes, information sharing and collaboration needs across front, middle and back offices.

      Cognizant Advisor Workstation and Client Portal Redesign offerings include:

      • Client and advisor research, experience design, prototyping
      • Functional assessment for workstation and portal capabilities based on business model, personas, omnichannel needs
      • Features and roadmap creation for new experiences
    • FRONT OFFICE TARGET OPERATING MODEL

      SHAPE A BUSINESS ARCHITECTURE THAT DELIVERS VALUE

      With global standards for processes and performance, your firm can optimize advisor productivity and customer experience, and better evaluate technology solutions. You can also drive revenues with new wealth management products.?

      Cognizant Front Office Target Operating Model includes:

      • Standard approach to engage with leaders in booking centers
      • Detailed local assessments (“pain points”)?
      • Aggregate findings
      • Global recommendations and local operating model “playbooks”
      • Roadmap and detailed priorities to move from planning to execution
    • AI-ENABLED ADVICE AND SERVICE DELIVERY

      DEEPEN CUSTOMER CONTEXT AND PREDICTIVE ANALYTICS

      With AI-enabled advice and service delivery, your organization can incorporate systems of engagement data with systems of record, such as custodial and transaction data. The result is greater insight into your clients and more personalized advice.

      Cognizant AI-Enabled Advice and Service Delivery includes:

      • Client and advisor research across wealth management segments
      • Data relationships and model building to address specific business needs
      • Insights to action modeling for advice and service delivery across front, middle and back office
    • BLOCKCHAIN SOLUTIONS

      TAP INTO REAL-WORLD DISTRIBUTED LEDGER APPLICATIONS

      At Cognizant, we’ve taken blockchain beyond the innovation lab and into our clients’ business processes.

      From tracking and transferring money or inventory to post-financial settlements and smart insurance contracts, blockchain’s potential to transform spans industries and applications.

      LEARN MORE

    How to address emotions of money by humanizing banking

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    Mukund Rao

    VP & Managing Partner, Capital Markets