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    The Digital Utility:

    driving innovation

    50%
    Percentage of top 10 utilities in North America using Cognizant's digital solutions.
    500,000
    Number of smart streetlights switched on by Cognizant in one of the industry’s largest automated implementations.
    30%
    Percentage of unbilled consumption costs recovered by Cognizant for North America’s largest water utility.

    Increasing reliance on new energy sources along with a growing need for more efficiency requires unprecedented operational agility—and investments in digital for traditional operators and new entrants alike.

    DRIVEN BY RESULTS

    Our holistic approach transforms companies.

    We start by pinpointing customer touchpoints, engagement channels and transactions in need of improvement. Then we implement solutions to make the digital transformation successful.

    A Multinational Energy and Services Company
    RESULTS
    A Multinational Energy and Services Company

    stays ahead of the competition after migrating 130 business services and associated applications to the cloud

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    A Major US Power Utility
    RESULTS
    A Major US Power Utility

    streamlines its application portfolio and saves up to $23 million in annual operating costs

    LEARN MORE
    A Top-Performing Major Utility
    RESULTS
    A Top-Performing Major Utility

    increases customer satisfaction scores by 90% with a mobile app providing quick access to critical information

    LEARN MORE
    A Leading Electric and Gas Utility
    RESULTS
    A Leading Electric and Gas Utility

    uses analytics to reduce service calls, resulting in potential savings of $1 million annually

    LEARN MORE
    YOUR CUSTOMERS’ NEEDS
    Unlocking Digital Value
    How do we make such a profound
    impact
    to our clients?

    Cognizant engagements place equal emphasis on the three keys to digital success: Customer Experience, Business Process and Tech Infrastructure.

    START THE EXPERIENCE

    It all starts with your customers.

    HOVER THIS AREA AND SCROLL TO VIEW THE EXPERIENCE

    It all starts with your customers.

    Unlocking real digital value and improving outcomes for your business means we must address their needs as well as the needs of your employees.

    How do we do it?

    01

    By helping you build a Digital Business

    Go beyond supporting business and advance it with smarter products, exceptional customer experiences and more efficient operations primed for transformative growth.

    Learn More
    02

    A Digital Business with Digital Operations

    Reimagine and create new digital processes that drive performance, deliver more humanized transactions and leverage automation, AI and scalable platforms.

    Learn More
    03

    A Digital Business with Digital Operations powered by Digital Systems & Technology

    Simplify, modernize and secure your IT backbone with integrated services and digital solutions that unlock value at scale and speed.

    Learn More

    Customized Business Solutions

    We help our clients accelerate their Digital Business transformations as they move beyond a focus on cost efficiencies to driving top-line revenue growth.

    Packaged Industry Solutions

    To deliver immediate impact to the business, we offer proven solutions designed to tackle challenges your industry faces—generating cash flow you need to fund more complex initiatives.

    Create value. Everywhere.

    Operate in silos, without data and insights flowing out of the three areas above, and your initiatives will fail. Only by building a fused, holistic organization can you respond to customer needs and drive new growth.

    01 Digital Business

    Go beyond supporting business and advance it.

    Learn More

    02 Digital Operations

    Reimagine and create new digital processes.

    Learn More

    03 Digital Systems & Technology

    Simplify, modernize and secure your IT backbone.

    Learn More
    BUSINESS INTELLIGENCE

    Recently published?insights

    COGNIZANT 20-20 INSIGHTS
    Enhancing the Utility Customer Experience: A Digital Framework

    Energy and utility companies need a strategic roadmap and a strong platform that keeps customers loyal, happy and engaged.

    VIEW REPORT
    COGNIZANT 20-20 INSIGHTS
    Applying Predictive Analytics to Deliver Smart Power Outage Communications

    Power utilities can improve overall customer experience, customer satisfaction and operational efficiency. Here’s how.

    VIEW REPORT
    COGNIZANT 20-20 INSIGHTS
    Smarter QA for Smart Homes

    Utilities today can assure quality at speed for connected ecosystems such as the smart home. Find out how.

    VIEW REPORT

    The programmable grid represents the digitization of the power system, making full use of digital technologies like AI, machine learning and big data analytics. See how 100 utilities view this global transformation by reading the results of Cognizant’s annual Smarter Utilities Survey.

    READ MORE??

    PRESS ROOM

    In the news

    October 31, 2018

    Cognizant Named Leading Provider of Digital Transformation Services for Utilities in New HFS Report

    June 6, 2018

    Australian Utility Endeavour Energy Chooses Cognizant for Their Digital Transformation

    June 1, 2018

    The Impact of Local Energy Marketplaces on Corporate Energy Management

    CHECK US OUT

    See All Cognizant News

    Stay on top of what's happening across Cognizant.

    UTILITIES LEADERSHIP

    Get in touch

    Rajaram Radhakrishnan

    Market Leader, Energy and Utilities, Manufacturing and Logistics

    Rajaram Radhakrishnan
    Larry Rubenacker

    Utilities Consulting Leader, North America

    Larry Rubenacker
    Arvind Pal Singh

    Utilities Consulting Leader, U.K. & Europe

    Arvind Pal Singh